This Refund & Cancellation Policy explains the rules related to subscription payments, cancellations, and refunds for Akton’s services.
By purchasing or subscribing to Akton, you agree to this policy.
Akton is a subscription-based software platform that provides digital tools for gym and fitness business management, including membership tracking, attendance, subscriptions, payments, staff operations, and member engagement.
Because Akton is a digital SaaS product with immediate access to features upon activation, refunds are limited and governed by the terms below.
All Akton plans are billed in advance on a monthly or annual basis, depending on the selected plan.
Subscription fees are payable as per the pricing displayed at the time of purchase.
Access to the platform is activated only after successful payment confirmation.
Subscription fees paid for Akton services are non-refundable, except in cases where a refund is required by applicable law or explicitly approved by Akton at its sole discretion.
Once a subscription period has started, no partial or full refunds will be issued for:
Unused time
Partial usage
Change of business circumstances
Lack of usage of the platform
If you believe you have been charged:
More than once for the same subscription, or
For a failed or incomplete transaction
You must notify us within 7 days of the transaction by emailing the support team. After verification, any eligible excess amount may be refunded to the original payment method.
If you accidentally purchase the wrong plan, you may contact support within 48 hours of purchase. Akton may, at its discretion:
Adjust the subscription to the correct plan, or
Provide a credit adjustment for future billing
Refunds in such cases are not guaranteed and are handled case-by-case.
Customers are advised to download or generate invoices soon after purchasing a subscription.
Requests for:
GST details update
Invoice corrections (with valid reason)
must be sent to support within 30 days of the purchase date. Changes requested after this period may not be processed.
Payments made through certain methods (such as bank transfers or manual payment links) may take 24–48 hours to reflect.
Subscription activation will occur only after payment confirmation.
No refund requests can be raised for delays caused by banking or payment network processing times.
You may cancel your subscription at any time through your account settings or by contacting support.
Cancellation will stop future renewals.
You will continue to have access to the platform until the end of your current billing cycle.
No refunds will be issued for the remaining period after cancellation.
All subscriptions may automatically renew at the end of the billing cycle unless cancelled before the renewal date.
It is the user’s responsibility to cancel before renewal if they do not wish to continue. Charges made after renewal are non-refundable.
If you experience issues with a transaction made via:
Credit Card
Debit Card
UPI
Net Banking
You must contact our support team with transaction details. Akton will review the matter and respond as per internal processes and applicable legal requirements.
Akton is not responsible for errors caused by:
Entering incorrect account or UPI details
Banking or payment gateway failures outside our control
Akton reserves the right to suspend or terminate access to the Service if:
Subscription fees remain unpaid
There is a violation of our Terms of Service
Fraudulent or abusive activity is detected
In such cases, no refund will be issued.
Akton provides software tools to assist gym operations but does not guarantee:
Increased revenue
Member retention
Business growth
Refunds will not be issued based on dissatisfaction with business results.
We may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on our website with a revised effective date.
Continued use of the Service after changes means you accept the updated policy.
For billing, cancellation, or refund-related queries, contact:
Email: support@akton.in